Warrior Leadership…
"Line in the sand” Moment
Leadership is hard to define, but you know
it when you see it. Here is an
example:
Late on Friday afternoon, a van out of our Atlanta office carrying
50 packages was reported as stolen; the chances of finding a stolen vehicle
with packages were almost nonexistent.
Later, it came out that it was not stolen but repossessed; recovery
became possible.
Our
new Atlanta manager, Chase was able to see clearly that
possible could become reality with the right actions; Chase and his team
mounted a recovery operation. Chase contacted the repo company and sent Atlanta
NDS Project Manager David on a recovery and pickup run.
It was already 5 p.m., and getting our hands on those packages was
at least an hour and a half away, but the recovery operation was in full
swing.
Getting possession was one aspect, getting them delivered was
another matter. “I have one driver standing by, another
driver waiting for me to give them the confirmation to help,” reported Chase
about his plans, “and I have my car filled up with gas and ready to go!”
All of this to this point is good management: Organizing resources, attending to details,
issuing directives.
Then Chase “drew a line in the sand” (the proverbial image of the
point of no return: Once crossed the decision and its resulting consequences
are permanent and irreversible), and took the giant leap from being a manager
to being a leader.
One perfect leadership sentence pointed the team to a certain
outcome: “I can
tell you this,” Chase said, “all of those
packages will be delivered!!”
Clear,
concise, directional,
resolute, motivating, outcome-oriented.
It might have been
easier on a Friday evening to accept packages intransit and planned for an
incomplete day (“things outside our control happen, what can we do, we did our
best…”); Chase choose a different outcome and with one pure and bold statement
sent his team down another path (perhaps, the one less traveled).
This is leadership that does not accept the status quo, does not
hesitate; this is leadership that challenges the group to be better to achieve
more, that looks for opportunity in adversity.
This is the essence of
“warrior leadership.” True warrior
leaders always go first; they brave the front line placing the team’s purpose
before their own and they take principled action; they rally the troops
providing a true and passionate purpose, and they charge forward with
confidence, a confidence that breeds hope for all. Warrior leadership is embracing the vision,
passion, focus and courage to do what is right.
The warrior leader’s team
follows because, like all people, they want one thing: They want to be part of
something that works, something that is making a difference, something they can
feel proud to be a part and proud of, something that achieves significant
outcomes. That one thing is a winning team.
The warrior leader is not
afraid to set long range, seemingly out of reach goals because of an innate
understanding that the further you go (far behind hostile enemy lines), the
further and deeper the purpose becomes and the greater the solidarity of the
team.
Warrior
leaders know
that they must provide common goals that speak to the needs of the team: Of protection,
increase, service and purpose in order to create the best for all who
follow.
“We made a full
recovery,” Chase was able to later report.
“All drivers have finished delivering by 9:45 (I tried for 9 p.m. but we
had 10 packages that were after--all of which we called the customers). Everything is complete.”
End of Story?
Hardly!
True leadership has a ripple effect—its influence moves out in ever
widening circles; it spreads in space and time. Atlanta will never be the same
because a line was drawn, a direction provided, and an example given that
inspires in the team emulation, cohesion, dedication, confidence and
achievement.
This is but the first chapter in this story; there
is more to be heard from Atlanta and its warrior leader.