“It is amazing how a billing problem resulted in a great opportunity for our customers and LaserShip,” wrote a Charlotte based healthcare provider.
LaserShip’s Charlotte office started performing just a few on-demand jobs for the customer; when the company was bought by a large national pharmacy a billing question prompted a meeting in which LaserShip Regional Sales Manager Jim V., who used the face-to-face opportunity to bring up the benefits of LaserShip’s overnight shipping program.
“We are now providing service to three locations in my region,” comments Jim: “completing approximately 100 overnights per day with an additional market (Raleigh NC) soon to come on-line with about 75 more deliveries per day.”
“We are now in a multi-market push,” reports Jim. In addition to the great service Charlotte has provided the company, a big break came when the local contact introduced Jim to their regional manager. “Now our service and our relationships have developed within the entire organization to use LaserShip wherever we offer service.”
On Thanksgiving eve, the Charlotte customer sent a thank you to LaserShip:
“Thank you for helping us get packages to customers when THEY need it. LaserShip Charlotte just delivered a record number of packages for us on Monday. All packages made it to customers when needed with no complaints. Thanks for the great service which completes the final transaction with our customers each month.”
The “they need it” comment, reports Jim “is related to the nature of the drugs we are delivering. Most of patients are terminally ill or have very long term health issues that require very expensive and particular drugs. So when he says ‘they need it’ he literally means they need these drugs to survive.”
“This is a wonderful compliment,” comments LaserShip’s V.P. of Sales and Marketing to the Charlotte team, “and just the kind of comment that enables us to grow the account into other markets. Thank you for doing a great job for our customers!”
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